Retail Management
Area Manager
About the job
Key responsibilities
As an Area Manager, you’ll be a key leader within our Retail Operations team - setting the standard for performance, culture and execution across your area. You’ll work closely with Branch Managers to create high‑performing stores that operate consistently, deliver strong commercial results and provide customers with a market‑leading experience.
This is a hands‑on, field‑based role where you’ll spend your time in stores driving performance through strong leadership, meaningful coaching, and constructive challenge. You’ll champion high standards, elevate operational discipline and ensure every store meets the standards required to deliver outstanding performance.
The twenty-one stores in your area will include:
Attleborough, Aylsham, Cromer, Dereham, Diss, Downham Market, Fakenham, Great Yarmouth, Kings Lynn, Lowestoft, North Walsham, Norwich – Barker Street, Norwich – Bowthorpe, Norwich – Broadland Gate, Norwich – Hall Road, Norwich – Mile Cross, Norwich – Sprowston, Thetford, Watton, Wisbech, and Wymondham.
What You’ll Be Doing
- Leading, developing and inspiring Branch Managers to deliver consistently strong results.
- Embedding a culture of excellence where teams understand expectations and feel motivated to achieve them.
- Raising capability across stores through coaching, feedback and clear performance conversations.
- Challenging the status quo and driving continuous improvement in service, standards and execution.
- Reviewing sales, KPIs and financial metrics to identify opportunities, risks and actionable plans.
- Ensuring operational processes, compliance and marketing activity are delivered accurately and consistently.
- Visiting stores regularly to provide practical support, guidance and high‑quality operational feedback.
- Putting customers at the centre of every decision and using insights to enhance the overall experience.
- Overseeing stock management, cost control and budget performance across the area.
- Supporting new store openings and contributing to wider regional planning and high‑impact initiatives.
Required skills & experience
About You
You’re an experienced multi‑site leader who knows how to build high‑performing teams and elevate store performance. You bring clarity, energy and direction - balancing commercial focus with genuine care for developing people.
You’ll Bring:
- Significant experience leading multiple retail sites within a demanding, fast‑paced environment
- A proven track record of developing individuals and teams to deliver exceptional results
- Confident communication skills with the ability to influence, coach and challenge effectively
- A practical, analytical mindset that supports strong decision‑making and performance improvement
- A passion for high standards, operational excellence and great customer experiences
- Resilience, adaptability and the ability to thrive under pressure within a field‑based role
- A full driving licence and the flexibility to travel regularly across your stores
Screwfix Behaviours
Our behaviours guide on how we operate, how we lead, and how we support our colleagues and customers:
- Accountability – Prioritising effectively, leading with clarity, and taking ownership.
- Achieving Together – Building strong relationships and working seamlessly across all areas of the business
- Agility – Embracing change, adapting to new challenges, and showing curiosity
- Customer First – Putting the customer at the heart of everything we do
Ready to Join Us?
If you're driven by developing high‑performing teams, raising standards and delivering meaningful results across a whole area - we’d love to hear from you. Apply today and help shape the future of retail at Screwfix.
Training programmes
We’re growing, and we want our people grow with us. That’s why we pull out all the stops to make sure our people continue to learn and develop new skills. It’s all about giving you the tools to build a career that’s right for you.
Aspiring Leader Programme
For those looking to step into management, this programme focuses on action-based learning. Under close mentorship, you’ll develop leadership skills as you take on real business challenges.
Trade Up to Assistant Store Manager
With 770+ stores and counting, there are plenty of paths into management for our retail team. Through this supportive and hands-on training programme, Supervisors can learn everything they need to become Assistant Store Manager in just 12-15 months. And by the end of it, you’ll qualify with a Level 3 Retail Team Leader Apprenticeship.
Trade Up to Branch Manager
Over 15 months, you’ll undertake close supervision and structured learning as you learn how to run a store. By the end of this programme, you’ll have a Level 4 Retail Manager Apprenticeship and a strong knowledge of how to motivate and develop a team.
Learning for Life
At Screwfix, we believe that opportunity should always be open to all. So whatever business level you’re at, you can learn wider life skills to help you succeed in areas outside of work. We’ve also partnered with Skills Forward, which offers Maths and English coaching to colleagues and their families both.
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“You get a different range of tasks every day. One day doing delivery, the next serving customers.”
“When I joined Screwfix two years ago, I never looked back.”
“I came to Screwfix for a better work/lifestyle balance.”
“My favourite part of my role is how I’m here for people; for customers, to support my team, for the branch manager. It makes you feel really valued.”
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Plan your commute
Be yourself
at Screwfix
We all do better when we’re celebrated for who we are. Which is why a warm, equal and inclusive culture is integral to our culture at Screwfix. Our Employee Inclusion Network, 'Us', helps colleagues to share ideas and work collaboratively in pursuit of a fairer, more diverse workplace. With the support of our leadership team, ‘Us’ is comprised and led by true Ambassadors for Diversity & Inclusion. It’s an open space where colleagues can share experiences, learn about allyship, and ultimately, feel free to be themselves.
Application process
Apply
Applying online is simple. Fill in some basic details and upload your most recent CV. If you’re applying for a S.A. you’ll also need to complete a Situational Judgement Test.
Interview
Prior to your interview, we recommend a thorough read of our careers page and even a trip to your local Trade Counter, to learn as much about us as possible. Your interview will consist of competency-based questions, and a chat about your experience, knowledge of Screwfix and the role you’ve applied for. Interviews may be held on the phone or over video chat, followed by a visit to store to meet the team.
Offer
If we think we’re a good match, we’ll make you an official offer. Once you’ve accepted and we’ve completed the pre-employment checks, you’ll receive your shiny new contract.