About the job

  • Trade House, Mead Avenue, Houndstone Business Park, Yeovil, BA22 8RT
  • Competitive
  • Permanent Full Time (37.5 hours) - Permanent
Apply now

Overview

It’s a great time to join Screwfix. Thanks to the hard work of our team and record-breaking sales, we’re proud to be one of the fastest-growing retailers in the UK. And we want to pass that growth onto you. 

Ready to turn customer feedback into powerful business decisions? As a Customer Insight Analyst at Screwfix, you’ll be the voice of our customer; diving deep into data, uncovering trends, and delivering game-changing insights that drive growth, innovation, and exceptional experiences. This is your chance to shape strategy, influence key decisions, and make a real impact in a business that puts its customers first.

Working alongside our Customer Insight Manager, you’ll lead engaging research projects, bring customer stories to life, and collaborate with teams across the business to make sure our customers’ needs are always front and centre. If you love telling stories with data and making insights matter, this is the role for you.

 At Screwfix, we believe happy, fulfilled colleagues create a stronger business. That’s why we’ve built a workplace that works for you—combining flexibility, inclusivity, and sustainability with opportunities to thrive.

Work-Life Balance:

Enjoy the best of both worlds:  Our hybrid working offering includes face-to-face collaboration at our welcoming Head Office and flexible hours to fit life’s priorities, whether it’s the school run or personal time.

Belonging & Growth:

From day one, you’ll feel part of a team that values your voice and supports your growth. We’re proud to champion diversity because we know unique perspectives make us stronger. Whether starting out or looking for your next step, you’ll thrive here

Sustainability That Matters:

We’re committed to creating a better future, taking bold steps to reduce carbon emissions, use sustainable packaging, and innovate for a greener world. Sustainability drives everything we do, and we’re proud to make a real impact for our planet and future generations.

Join Screwfix and discover a workplace where you can belong, grow, and help build a more sustainable future.

Key responsibilities

  • Support the Customer Insights Manager to develop an environment where customer centricity is at the heart of our business.
  • Help to develop organisational understanding of our customer and how we interpret customer insights - supporting the business to understand what action should be taken.
  • Collaborate with stakeholders to understand business requirements and translate them into customer analysis and insights.
  • Shape research with key stakeholders to ensure that it delivers against the brief.
  • Conduct high quality pieces of customer research – for example analysing our Voice of Customer programme, writing and analysing customer surveys, producing customer vlogs.
  • Conduct in-depth analysis of results and shape into key findings for the organisation. Analyse large amount of customer data and convert this into digestible formats.
  • Present analysis and findings to stakeholders in engaging and suitable formats.

Required skills & experience

  • Prior experience in customer insights/customer research is desirable. Prior experience in a customer-facing role or customer-centric organisation is essential.
  • Highly numerate and data literate, with advanced Excel skills and experience in data collection and analysis.
  • Strong written and verbal communication skills
  • Strong organisational skills and attention to detail
  • Strong critical thinking and analytical reasoning skills
  • Ability to execute assigned project tasks within established schedule
  • Ability to work collaboratively in a team environment
  • Ability to balance multiple tasks simultaneously and quickly switch between priorities/tasks
  • Ability to interact with all levels of colleagues and adapt to a rapidly changing work environment.
  • Experience with relevant survey software e.g. Confirmit/Forsta

At Screwfix, Your Wellbeing Comes First:

We’re dedicated to helping you thrive at work and at home. With a fantastic range of benefits and opportunities for self-development. We put your wellbeing at the heart of everything we do.

Your Wellbeing, Our Priority.

Health Support: 24/7 GP services, discounted gym memberships, and wellness resources like PepTalk.

Financial Wellbeing: Up to 14% employer pension contributions, life cover of up to 4x salary, and tools like Wagestream to track earnings and save.

Everyday Perks: 20% staff discounts at Screwfix and B&Q, savings on bikes, and exclusive offers via the Hapi app.

Opportunities to Grow: We believe in self-development and creating space for you to thrive. With access to training, career growth, and support networks, we’ll help you build a brighter future.

We believe in equity for all. Please let us know at careers@screwfix.com if you need any additional support or adjustments when it comes to your application.

NO AGENCIES PLEASE 

#LI-Hybrid

Customer Insight Analyst

Customer Insight Analyst

  • Trade House, Mead Avenue, Houndstone Business Park, Yeovil, BA22 8RT
  • Permanent Full Time (37.5) - Permanent
Apply now