Customer Service
About our Customer Service Centre
Do you have a natural knack with customers? Want to take your talents somewhere with big rewards and even greater opportunity for progression? Providing 24/7 support and answering over 50,000 enquiries every week, our Customer Service team are the reason for our brilliant customer satisfaction rates. Whether by phone, e-mail or social media, they solving every challenge that comes their way: taking orders of all sizes, answering complex queries and giving guidance to the people who matter most – our customers.
Over 15 years, Screwfix have helped me to build a career I love. There are many different areas of the business to explore and learn from, and plenty of opportunity to develop yourself.
we keep expanding
2025 in Numbers
2025 was an incredible year for Screwfix, We didn’t just open 17 new stores, we laid the foundation for even bigger growth ahead. Behind the scenes, we’ve been unstoppable!
We've filled over 3000 roles across the business - bringing in amazing talent, helped our customers get their jobs done faster than ever, improved the Screwfix app experience elevating our market position and strengthened our presence in France.
