Overview
It’s a great time to join Screwfix. Thanks to the hard work of our team and record-breaking sales, we’re proud to be one of the fastest-growing retailers in the UK. And we want to pass that growth onto you.
Reporting to the senior customer service manager, you'll be responsible for creating and delivering the CSC Performance and Insight strategy, which aligns with and supports the overall Customer Service Strategy. As a vital member of the CSC senior team, you'll direct the Performance and Insight function in the creation, control, management and delivery of all data and Management Information across all CSC managed operational entities (Yeovil, Virtual Contact Centre and International operations), and will use this combined with wider business managed data sources and MI to construct robust, compelling and actionable insight leading to the measurable betterment of proposition design, process, procedure, operational and financial performance and customer service for Screwfix. You'll manage two functional areas and teams – Management Information and Insight – and will have budget responsibility for these functions.
We believe that a hybrid, flexible working approach offers you – and your colleagues – the best of both worlds. Face-to-face collaboration is an integral part of our warm, friendly culture, so you’ll work from our head office three days a week, working flexibly around our core working hours of 10am-3pm. Beyond that, how, when and where you work is up to you. With a subsidised canteen, free parking and a comfortable, relaxed environment, we’ve worked hard to build an office you’ll want to work in. We also know that, when it comes to school pick-ups and home deliveries, it’s nice to have the flexibility to do both.