E-Commerce
CRM Executive

About the job

  • Trade House, Mead Avenue, Houndstone Business Park, Yeovil, BA22 8RT
  • Competitive
  • Permanent Full Time (37.5 hours) - Permanent
Apply now

Overview

It’s a great time to join Screwfix. Thanks to the hard work of our team and record-breaking sales, we’re proud to be one of the fastest-growing retailers in the UK. And we want to pass that growth onto you. 

Step into an exciting opportunity at the heart of one of the UK’s fastest-growing digital retailers! As a CRM Executive you’ll play a key role in delivering customer marketing campaigns across direct channels like email, app, SMS, and direct mail. You’ll bring campaigns to life using cutting-edge marketing automation tools, work with multiple stakeholders across the business, and see your work directly impact customer engagement and loyalty.

This is a brilliant role for someone who thrives in a fast-paced environment and is looking to develop their marketing career. You’ll gain hands-on experience in campaign planning, execution, and performance analysis, all while collaborating with creative, commercial, and operational teams. If you're organised, curious, and ready to make a difference in a business where the customer comes first, this is your chance to grow with us.

At Screwfix, we believe happy, fulfilled colleagues create a stronger business. That’s why we’ve built a workplace that works for you—combining flexibility, inclusivity, and sustainability with opportunities to thrive.

Work-Life Balance:

Enjoy the best of both worlds:  Our hybrid working offering includes face-to-face collaboration at our welcoming Head Office and flexible hours to fit life’s priorities, whether it’s the school run or personal time.

Belonging & Growth:

From day one, you’ll feel part of a team that values your voice and supports your growth. We’re proud to champion diversity because we know unique perspectives make us stronger. Whether starting out or looking for your next step, you’ll thrive here

Sustainability That Matters:

We’re committed to creating a better future, taking bold steps to reduce carbon emissions, use sustainable packaging, and innovate for a greener world. Sustainability drives everything we do, and we’re proud to make a real impact for our planet and future generations.

Join Screwfix and discover a workplace where you can belong, grow, and help build a more sustainable future.

Key responsibilities

  • Working within the CRM Marketing team you will help to develop, execute and report on direct marketing campaigns using our state-of-the-art marketing automation software
  • Complete and check campaign briefs to enable any design, artwork production, print / mailing and/or product requirements to be actioned by relevant departments. This will also include the distribution and collation of proofs and amends working within campaign deadlines
  • Co-ordinate and implement direct marketing activity in accordance with the agreed marketing plan
  • Responsible for ensuring that marketing schedules are updated with direct marketing activities and key milestones are being met
  • Manage communication of key plans on a regular basis with stakeholders such as Store Operations, Marketing, Commercial Planning, Web Merchandising
  • Assist with the analysis of campaigns including presenting your findings to an agreed format
  • Liaise with key contributors and stakeholders to ensure there is consistent communication of campaign activity
  • Escalate to Line Manager any potential issues or problems that may affect the delivery of campaigns

Required skills & experience

  • Experience within a fast-paced and deadline driven environment
  • Proven ability to work co-operatively and effectively with others
  • Confident communicator with the ability to work with people at all levels
  • Strong time management and organisational skills with the ability to manage a large number of tasks at once
  • Experience in the use of PowerPoint, Excel and Microsoft Word would be highly advantageous– including creating and amending presentations, using basic formulas and formatting Word documents
  • Experience in managing a changing workload is essential
  • A knowledge of CRM principles, marketing channels would be an advantage
  • Prior experience in marketing is not essential but would be an advantage

At Screwfix, Your Wellbeing Comes First:

We’re dedicated to helping you thrive at work and at home. With a fantastic range of benefits and opportunities for self-development. We put your wellbeing at the heart of everything we do.

Your Wellbeing, Our Priority.

Health Support: 24/7 GP services, discounted gym memberships, and wellness resources like PepTalk.

Financial Wellbeing: Up to 14% employer pension contributions, life cover of up to 4x salary, and tools like Wagestream to track earnings and save.

Everyday Perks: 20% staff discounts at Screwfix and B&Q, savings on bikes, and exclusive offers via the Hapi app.

Opportunities to Grow: We believe in self-development and creating space for you to thrive. With access to training, career growth, and support networks, we’ll help you build a brighter future.

We believe in equity for all. Please let us know at careers@screwfix.com if you need any additional support or adjustments when it comes to your application.

NO AGENCIES PLEASE 

#LI-Hybrid

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Be yourself
at Screwfix

We all do better when we’re celebrated for who we are. Which is why a warm, equal and inclusive culture is integral to our culture at Screwfix. Our Employee Inclusion Network, 'Us', helps colleagues to share ideas and work collaboratively in pursuit of a fairer, more diverse workplace. With the support of our leadership team, ‘Us’ is comprised and led by true Ambassadors for Diversity & Inclusion. It’s an open space where colleagues can share experiences, learn about allyship, and ultimately, feel free to be themselves.

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Application process

Apply

Apply

Applying online is simple. Fill in some basic details and upload your most recent CV. If you’re applying for a S.A. you’ll also need to complete a Situational Judgement Test.

Interview

Interview

Prior to your interview, we recommend a thorough read of our careers page and even a trip to your local Trade Counter, to learn as much about us as possible. Your interview will consist of competency-based questions, and a chat about your experience, knowledge of Screwfix and the role you’ve applied for. Interviews may be held on the phone or over video chat, followed by a visit to store to meet the team.

Offer

Offer

If we think we’re a good match, we’ll make you an official offer. Once you’ve accepted and we’ve completed the pre-employment checks, you’ll receive your shiny new contract.

CRM Executive

CRM Executive

  • Trade House, Mead Avenue, Houndstone Business Park, Yeovil, BA22 8RT
  • Permanent Full Time (37.5) - Permanent
Apply now