Head Office
DSV Account Manager

About the job

  • Trade House, Mead Avenue, Houndstone Business Park, Yeovil, BA22 8RT
  • Competitive
  • Permanent Full Time (37.5 hours) - Permanent
Apply now

Overview

It’s a great time to join Screwfix. Thanks to the hard work of our team and record-breaking sales, we’re proud to be one of the fastest-growing retailers in the UK. And we want to pass that growth onto you.

We are looking for someone to join the team as a DSV Account Manager within our Commercial Department. In this role you will lead the 3rd party DSV relationships for your assigned vendors/categories, work collaboratively with other internal teams to measure and review DSV compliance to agreed metrics, assessing ongoing performance and customer satisfaction.

You will also ensure performance meets our Screwfix service proposition, and our agreed commercial targets.

We believe that a hybrid, flexible working approach offers you – and your colleagues – the best of both worlds. Face-to-face collaboration is an integral part of our warm, friendly culture, so you’ll work from our head office three days a week, working flexibly around our core working hours of 10am-3pm. Beyond that, how, when and where you work is up to you. With a subsidised canteen, free parking and a comfortable, relaxed environment, we’ve worked hard to build an office you’ll want to work in. We also know that, when it comes to school pick-ups and home deliveries, it’s nice to have the flexibility to do both.

Key responsibilities

  • Takes responsibility for the performance review of 3rd party vendor accounts.
  • Use data and insight to review sales, margin, returns rates, customer contacts, NPS/NES, OTIF, ‘off sale ‘impacts and internal insight/service feedback for your assigned vendors and or categories.
  • Works collaboratively with the DSV operational team and internal stakeholders to review and identify areas of vendor performance improvement
  • Conducts vendor review meetings to build strong working relationships, discuss performance, and align on areas for focus, action and improvement to drive performance, compliance and commercial return and compliance
  • Proactively reviews ‘Edge’, working with vendors and internal teams to resolve ‘WISMO’ queries into the Contact Centre.
  • Updates internal stakeholders each period with vendor performance, trending, and outputs from agreed vendor actions/next steps.
  • Collaborates with the DSV Operations Manager in the pre-screening of new vendors including site visits.

Required skills & experience

  • Sales focused, thrives in a results driven environment.
  • Self-motivated with great organisational skills and customer focus
  • Previous experience in account management, with demonstrable evidence of building and fostering positive working relationships internally and externally.
  • A proven track record of high performance through delivering results and achieving targets.
  • Strong analytical ability and numerically competent
  • Experience working in a fast-paced environment.
  • Strong communication skills with the ability to influence key stakeholders across different business functions and be comfortable presenting to Senior Managers.
  • Excellent written and verbal skills
  • Full, clean driving licence
  • Excellent Microsoft Excel skills (pivot tables/v look ups)

What’s in it for me?

You do your best when you feel your best, so we’ve chosen benefits that truly matter and support your wellbeing.

Subsidised canteen: We offer a great selection of hot and cold food at our subsidised canteen, as well as a warm, inviting place for you to eat. So whether you prefer a packed lunch or an easy life, we cater to all.

Free parking: No one wants to spend their mornings circling around the car park. So whether you have a work vehicle or not, there’ll always be a free spot for you and your car.

Parental leave policy: We offer Enhanced Family Leave for our UK and ROI based colleagues. Our policies and resources are inclusive for all parents and include enhanced pay terms and generous leave policies. We’ve put everything we think you should know on our dedicated intranet page, ready for when you need it. Find out more on our website.

Other benefits:

  • Award-Winning Pension Scheme
  • 20% Discounts at Screwfix & B&Q, plus discounts at other High-Street Retailers
  • Company Bonus up to 20%
  • Award-Winning Apprenticeship Schemes
  • MyGym discounts
  • Cycle-to-Work Scheme
  • Enhanced Family leave
  • Retail Trust counselling services
  • Life cover

Sustainability at Screwfix

We’re committed to building a better future for our community and our planet. That’s why we’re doing everything we can in six key areas: eliminating carbon emissions, reducing and recycling waste, sourcing responsibly, keeping products in use for longer, selling more sustainable products and providing sustainable packaging. We’re on a mission to put sustainability at the forefront of everything we do. Join us.

We’ve worked hard to create a culture of inclusivity and genuine community. We’re a company built on teamwork, and the best teams are ones in which everyone can share their view. Whatever your background, however you identify, you’ll be listened to, encouraged, and given the tools and training you need to get ahead. You’ll always know where you are with us. We’re open. We’re fair. And we believe in opportunities for everyone.

We believe in equity for all. Please let us know at careers@screwfix.com if you need any additional support or adjustments when it comes to your application.

Training
programmes

We’re growing, and we want our people grow with us. That’s why we pull out all the stops to make sure our people continue to learn and develop new skills. It’s all about giving you the tools to build a career that’s right for you.

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Open Development Programme

You can take your career almost anywhere at Screwfix. Whether you want to side-step into another department or expand your business knowledge, this programme offers a huge range of learning modules and is open to all colleagues.

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Aspiring Leader Programme

For those looking to step into management, this programme focuses on action-based learning. Under close mentorship, you’ll develop leadership skills as you take on real business challenges.

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“Being a multi-channel retailer, we have to work reactively with some of our digital promotions but we also have to plan in advance for printed publications.”
Elizah | Trading Manager
“Starting a new job remotely could be daunting but I can honestly say that everyone I've spoken to had been so friendly and helpful. The experience has been amazing.”
Sarah Davis | Trading Manager
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Be yourself
at Screwfix

We all do better when we’re celebrated for who we are. Which is why a warm, equal and inclusive culture is integral to our culture at Screwfix. Our Employee Inclusion Network, 'Us', helps colleagues to share ideas and work collaboratively in pursuit of a fairer, more diverse workplace. With the support of our leadership team, ‘Us’ is comprised and led by true Ambassadors for Diversity & Inclusion. It’s an open space where colleagues can share experiences, learn about allyship, and ultimately, feel free to be themselves. 

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Head Office

Our Head Office is in Yeovil, Somerset: a beautiful location in the heart of the West Country. Within easy reach of London, working flexibly in Somerset offers a great balance of tranquillity and opportunity.

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active customers
£
bn
in sales
products overall

Head Office location

Trade House, Houndstone Business Park, Mead Ave, Yeovil BA22 8RT

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Application process

Apply

Apply

Applying is simple, quick and easy. Just complete our application form and attach your CV, then sit back while we review your application.

Interview

Interview

Prior to your interview, we recommend a thorough read of our careers page and even a trip to your local Trade Counter, to learn as much about us as possible. Your interview will consist of competency-based questions, and a chat about your experience, knowledge of Screwfix and the role you’ve applied for.

Offer

Offer

If we think we’re a good match, we’ll make you an official offer. Once you’ve accepted and we’ve completed the pre-employment checks, you’ll receive your shiny new contract.

DSV Account Manager

  • Yeovil, BA22 8RT
  • Competitive
  • Permanent Full Time (37.5 hours) - Permanent
Apply Now